BD299 Terms and Conditions — Rules, Eligibility & Fair Use

1 Eligibility & Account Registration

To register and use a BD299 account, you must meet all of the following eligibility requirements. BD299 reserves the right to verify eligibility at any time and to close accounts where eligibility cannot be confirmed.

• You must be at least 18 years of age. BD299 does not permit minors to register or use the platform under any circumstances.
• You must be accessing BD299 from a jurisdiction where online gaming is not prohibited by local law. It is your responsibility to determine whether online gaming is legal in your location before registering.
• You must register using accurate, complete, and current personal information. Providing false information during registration is grounds for immediate account closure and forfeiture of any balance.
• You may hold only one BD299 account. If you already have an account, you may not register a second one. Contact support if you have lost access to your existing account.
• You must not be a current or former employee of BD299 or any of its affiliated companies, or an immediate family member of such an employee.
• You must register your own account — you may not register on behalf of another person or allow another person to use your account.

BD299 may request documentation to verify your identity, age, or payment method at any point. Failure to provide requested documentation within a reasonable timeframe may result in account suspension or closure.

2 Account Rules & Responsibilities

You are responsible for maintaining the security of your BD299 account. This includes keeping your password confidential and not sharing your login credentials with any other person. BD299 will not be liable for any losses resulting from unauthorised access to your account caused by your failure to keep your credentials secure.

• You must notify BD299 support immediately if you suspect unauthorised access to your account.
• You are responsible for all activity that occurs on your account, whether or not you authorised it, unless you have reported a security breach to BD299 in advance.
• BD299 accounts are for personal use only. You may not use your account for commercial purposes, on behalf of a third party, or as part of any organised betting syndicate.
• You must keep your registered contact details — including your mobile number and email address — current and accurate. BD299 uses these details to communicate important account information.
• You must not attempt to access another player's account or interfere with any other player's use of the platform.

BD299 reserves the right to carry out additional security checks on any account at any time. During a security review, withdrawals may be temporarily suspended until the review is complete. BD299 will communicate the outcome of any review to the account holder directly.

3 Deposits & Payment Methods

BD299 accepts deposits in Bangladeshi Taka (BDT) via bKash and Nagad. These are the only accepted payment methods. BD299 does not accept cash deposits, bank wire transfers, cryptocurrency, or any other payment method not listed here.

• The minimum deposit amount is ৳200. There is no maximum deposit limit, though BD299 may apply limits to individual accounts based on account history or verification status.
• Deposits must be made from a bKash or Nagad account registered in your own name. Third-party deposits — where the payment account belongs to someone other than the BD299 account holder — are not permitted.
• Deposits are credited to your BD299 account within 30 seconds under normal conditions. If a deposit is not credited within 10 minutes, contact support with your transaction reference number.
• BD299 does not charge fees on deposits. However, your mobile banking provider may apply their own transaction fees — check with bKash or Nagad directly for their current fee schedule.
• Deposits made in error — for example, to the wrong account number — should be reported to support immediately. BD299 will make reasonable efforts to assist but cannot guarantee recovery of misdirected payments.

4 Withdrawals & Payout Policy

Withdrawals from BD299 are processed to the same bKash or Nagad account used for your most recent deposit. BD299 does not send withdrawals to third-party accounts or to payment accounts not previously used for deposits on your account.

• The minimum withdrawal amount is ৳500. Withdrawal requests below this threshold will not be processed.
• Withdrawals are typically processed within three minutes of the request being submitted. During periods of high volume, processing may take up to 30 minutes.
• Identity verification must be completed before your first withdrawal. You will be asked to provide a copy of your national ID and a selfie. This is a one-time requirement.
• Bonus funds cannot be withdrawn directly. Only winnings generated from bonus funds — after wagering requirements have been met — are eligible for withdrawal.
• BD299 reserves the right to delay or decline a withdrawal if there is a reasonable suspicion of fraudulent activity, bonus abuse, or a pending security review on the account.
• BD299 does not charge withdrawal fees. Your mobile banking provider's standard transfer fees may apply.

5 Bonuses & Promotions

BD299 offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to the specific terms stated on the Offers / Promotions page, as well as the general bonus rules set out here. In the event of a conflict between promotion-specific terms and these general terms, the promotion-specific terms take precedence.

• The welcome bonus is available to new players on their first deposit only. It cannot be claimed more than once, regardless of whether a new account is created.
• All bonuses carry a wagering requirement. The welcome bonus requires 20x wagering of the bonus amount before withdrawal. Other promotions carry their own requirements as stated on the promotion page.
• Wagering requirements must be met within the time limit specified for each promotion. Bonus funds and associated winnings that have not met wagering requirements by the expiry date will be removed from your account.
• Not all games contribute equally to wagering requirements. Live casino games typically contribute 10% of each bet. Slots contribute 100%. Sports betting contributions vary by promotion. Check the specific promotion terms for contribution rates.
• BD299 monitors accounts for bonus abuse. Patterns including low-risk hedging, arbitrage betting, or systematic exploitation of promotional terms will result in bonus cancellation and may result in account closure.
• BD299 reserves the right to modify, suspend, or cancel any promotion at any time. Players who have already claimed a promotion will not be affected by changes made after the claim date, except where fraud or abuse is involved.

6 Gameplay Rules & Fair Use

BD299 provides access to games from licensed third-party providers including Astar Live, Ezugi Live, and other certified game studios. Each game operates according to its own rules, which are displayed within the game interface. BD299 is not responsible for errors in individual game rules displays — if you are unsure of the rules for a specific game, do not play until you have clarified them with support.

• All live dealer games are streamed in real time from professional studios. Game outcomes are determined by the physical actions of the dealer and are not influenced by BD299's software.
• RNG-based games (slots and virtual table games) use certified random number generators. BD299 does not manipulate RNG outcomes.
• In the event of a technical failure during a game round — including disconnection, server error, or stream interruption — the round will be resolved according to the game provider's standard error resolution policy. BD299 will communicate the outcome to affected players.
• Bets placed and confirmed before a technical failure are binding. BD299 will not void confirmed bets on the basis of a subsequent technical issue unless the issue prevented the game from completing entirely.
• You must not use any software, tool, or method designed to gain an unfair advantage in any game on BD299, including but not limited to bots, automated betting scripts, or card counting software.

7 Prohibited Activities

The following activities are strictly prohibited on BD299. Engaging in any prohibited activity may result in immediate account suspension, forfeiture of balance, and reporting to relevant authorities where applicable.

• Creating more than one BD299 account, or assisting another person in creating an account to circumvent a ban or restriction.
• Using BD299 for money laundering, fraud, or any other illegal financial activity.
• Depositing funds obtained through illegal means or using stolen payment credentials.
• Colluding with other players in live dealer games to gain an unfair advantage.
• Using automated software, bots, or scripts to place bets or interact with the platform.
• Exploiting software bugs or errors to gain an unfair advantage. Any winnings obtained through exploitation of a known or unknown bug will be voided.
• Threatening, harassing, or abusing BD299 staff or other players through any communication channel.
• Attempting to access BD299's systems, databases, or infrastructure without authorisation.

8 Account Suspension & Closure

BD299 reserves the right to suspend or close any account at any time, with or without prior notice, if there is a reasonable basis to believe that the account holder has violated these Terms and Conditions, engaged in fraudulent activity, or poses a risk to the integrity of the platform.

• If your account is suspended pending investigation, you will be notified by email or live chat. BD299 aims to complete investigations within 72 hours.
• If your account is closed due to a terms violation, any real-money balance remaining after deduction of bonus funds and voided winnings will be returned to your registered payment method within 14 business days, unless the closure is related to fraud or illegal activity.
• You may request voluntary account closure at any time by contacting BD299 support. Any pending withdrawals will be processed before the account is closed.
• Accounts closed for responsible gaming reasons — including self-exclusion — cannot be reopened during the exclusion period. BD299 will not accept requests to reopen self-excluded accounts before the exclusion period ends.

9 Responsible Gaming

BD299 is committed to promoting responsible gaming. We provide tools to help players manage their gaming activity and encourage all players to use them. Gaming should be an enjoyable form of entertainment — if it stops being that, BD299 wants to help.

• Deposit limits: Set a daily, weekly, or monthly deposit cap from your account settings. Limits take effect immediately when reduced and after a 24-hour cooling-off period when increased.
• Session time reminders: Set alerts to notify you when you have been playing for a specified duration.
• Self-exclusion: Exclude yourself from BD299 for a period of 30 days, 90 days, 180 days, or permanently. Self-exclusion requests are processed within one hour.
• Reality checks: Enable periodic pop-up reminders showing your session duration and net gaming activity.

For more information on responsible gaming tools and external support resources, visit the Responsible Gaming page.

10 Limitation of Liability

BD299 provides the platform on an "as is" basis. While we make every effort to ensure the platform is available and functioning correctly at all times, we cannot guarantee uninterrupted access or error-free operation.

• BD299 is not liable for losses resulting from platform downtime, technical failures, or interruptions to internet connectivity outside of BD299's control.
• BD299 is not liable for losses resulting from your failure to keep your account credentials secure.
• BD299's total liability to any player in connection with any single incident shall not exceed the amount deposited by that player in the 30 days preceding the incident.
• BD299 is not responsible for any tax obligations arising from your winnings. It is your responsibility to comply with applicable tax laws in your jurisdiction.

11 Changes to Terms

BD299 may update these Terms and Conditions at any time. When material changes are made, BD299 will notify registered players via email or an in-platform notification at least 7 days before the changes take effect, where practicable. Minor clarifications or corrections may be made without advance notice.

The current version of the Terms and Conditions is always available on this page. The "Last Updated" date at the top of this page reflects when the most recent changes were made. Continued use of BD299 after the effective date of any changes constitutes your acceptance of the updated terms.

12 Contact & Support

If you have questions about these Terms and Conditions, or about any aspect of your BD299 account, contact the support team through the following channels:

• Live Chat: Available 24/7 directly from the BD299 platform. Average first response time is under five minutes.
• Email: [email protected] — for non-urgent queries. Responses within 24 hours.
• FAQ: Visit the FAQ page for answers to the most common questions about accounts, payments, bonuses, and gameplay.

BD299 support is available in English. When contacting support about a specific transaction or account issue, please have your account username and transaction reference number ready to speed up the resolution process.